Privacy policy
Last updated: October 24, 2024
Rush Forward Inc. (hereinafter referred to as “the Company”) recognizes that protecting and appropriately using the personal information (defined in Article 1 below) entrusted to us by our customers, business partners, and users (hereinafter referred to as “Customers etc.”) through the services provided on this website (hereinafter referred to as “the Services”) is an important social responsibility. Accordingly, we have established and will faithfully implement this Privacy Policy (hereinafter referred to as “this Policy”).
Article 1 (Personal Information)
The information we collect from Customers, etc. includes names, dates of birth, addresses, phone numbers, nationalities, passports, visas, information entered into forms specified by the Company, information input by our staff at the instruction of Customers etc., information provided to us by Customers etc. to use the Services, and information provided by travel agencies when making bookings on behalf of Customers etc., including credit card information and other essential transaction information.
Article 2 (Methods of Collecting Personal Information)
When Customers etc. register to use the Services, we may ask for personal information such as name, date of birth, address, telephone number, email address, bank account number, credit card number, and driver’s license number. We may also collect transaction records and payment information, including personal information from our partners (including information providers, advertisers, and ad distributors, hereinafter referred to as “Partners”).
Article 3 (Purposes of Collecting and Using Personal Information)
The personal information collected from Customers etc. will be used for the purposes following purposes:
To provide and operate the Services,
To respond to inquiries from Customers etc. (including verification of identity),
To send notifications from the Company,
To make necessary contact such as reservation confirmations, maintenance, and important notices,
To allow Customers etc. to access, modify, or delete their registered information and to view their usage status,
To bill Customers etc. for usage of the Services,
For purposes related to the above.
Article 4 (Changes to the Purposes of Use)
The Company may change the purposes of use of personal information only if the new purposes are reasonably related to the original ones. If there is a change in purpose, we will notify Customers etc. or publish it on this website in the manner prescribed by the Company.
Article 5 (Handling of Personal Information)
1. The personal information we collect is managed appropriately and carefully, and we take necessary and reasonable measures to prevent leakage, loss, misuse, alteration, or unauthorized access.
2. We may outsource the handling of personal information to improve the quality of the Services and convenience for the Customers; in such cases, we ensure that appropriate management is maintained by the contractors.
Article 6 (Disclosure and Provision of Personal Information to Third Parties)
The Company will not disclose or provide personal information to third parties without prior consent from Customers etc., except in cases allowed by the Personal Information Protection Law or other laws, such as:
When consent has been obtained from the person concerned,
When required by law,
When it is necessary to protect life, body, or property and it is difficult to obtain consent,
When it is particularly necessary for improving public health or promoting the healthy development of children and obtaining consent is difficult,
When it is necessary to cooperate with national or local public authorities or their consignees in performing legally stipulated tasks, and obtaining consent might impede the performance of these tasks. Despite the above, we do not consider it as providing to third parties when:
Outsourcing handling of personal information within the scope necessary to achieve the purposes,
Providing personal information during business succession due to mergers or other reasons,
Sharing personal information with specific parties after notifying the person concerned or making it easy for them to know.
Article 7 (Disclosure of Personal Information)
When requested by the person, we disclose personal information without delay, unless doing so would harm the life, body, property, or other rights and interests of that person or others, or significantly hinder the proper execution of our business, or violate other laws. In principle, we do not disclose non-personal information like history or characteristic information.
Article 8 (Correction and Deletion of Personal Information)
Users can request the Company to correct, add, or delete (referred to as “Corrections etc.”) their personal information if it is incorrect, according to the procedures established by the Company. The Company will make such Corrections etc. promptly upon determining that it is necessary to respond to a request. We will notify the user promptly after making the Correction etc. or deciding not to make it.
Article 9 (Suspension of Use, etc., of Personal Information)
If a person requests the suspension or deletion of their personal information on the grounds that it has been handled beyond the purposes of its use or was obtained by improper means, the Company will conduct the necessary investigations without delay. If necessary, we will promptly suspend or delete the use of the personal information and notify the user without delay.
Article 10 (Compliance with Laws)
The Company complies with personal information-related laws and guidelines to ensure reliable protection of personal information.
Article 11 (Respect for Customers’ Rights)
The Company respects the rights of Customers etc. and will respond to requests for disclosure, correction, deletion, data portability rights, or objections in accordance with the law after verifying the identity of the person, within a reasonable and necessary scope.
Article 12 (Changes to the Privacy Policy)
The content of this Policy can be changed without notifying Customers etc., except as otherwise provided by law or specified in this Policy. Changes become effective when posted on the website, except as otherwise specified by the Company. Significant changes will be notified to Customers etc. in an appropriate manner.
Article 13 (Obtaining Consent)
The Company obtains the consent of Customers etc. in an appropriate manner when collecting personal information. By agreeing to provide their personal information, Customers etc. consent to its handling according to this Policy.
Article 14 (Notification at the Time of Providing to Third Parties)
When providing personal information to third parties, the Company notifies Customers etc. of the recipient, the content of the information provided, and the purpose of the provision, or places it in a state easily accessible by them.
Article 15 (Contact for Inquiries)
For opinions, questions, requests regarding this Policy, and inquiries and complaints about the handling of personal information, please contact us at:
Rush Forward Inc.
[Address] 1-24-7 Yayoicho, Nakano-ku, Tokyo
[Phone Number] 03-5354-5586
[Email Address] info[a]rush-forward.jp
[Hours] 10:00～18:00（excluding weekends and public holidays）
