Cancellation Policy
If you unfortunately need to cancel your reservation, please note that the following regulations will apply.
Tour Cancellation Fees and Conditions
| Cancellation Condition | Cancellation Fee |
|---|---|
| 15days or more before the tour | None |
| 14 to 4 days before the tour | 20% of the tour fee |
| 3 to 2 days before the tour | 30% of the tour fee |
| Before the tour start time on that day | 50% of the tour fee |
| After the tour start time on that day, or no contact | 100% of the tour fee |
*Handling fees associated with refunds will be borne by the customer.
However, the cancellation fee will not be charged in the following cases: If the organizer decides to cancel the tour in advance due to weather conditions or other difficulties in conducting the tour. (Please note that refunds cannot be made if the tour is canceled midway.)
Tour Cancellation Policy
All tours by Rush Forward Inc. will be conducted even in rainy weather. If you cancel the tour due to your personal reasons such as rainy weather, a cancellation fee may apply. If it is predicted that the tour will be difficult to conduct due to bad weather by the day before, the tour will be canceled. In such cases, we will notify you by email by 7 PM the day before. Also, please understand that due to sudden weather changes, the tour may be canceled either in advance or midway through the tour.
Refunds for Advance Payments
If you have made an advance payment and need to cancel, refunds will be made according to the above policy. Refunds for tours/accommodations paid by credit card will be processed through the credit card. The processing may vary depending on the closing date of your credit card and the date of cancellation (reduction in the number of people).
Refunds before the Billing Closing Date
If a refund is required before the billing closing date, the difference between the amount after the change/cancellation and the original amount will be refunded through your credit card company. Depending on your credit card company’s closing date, the tour/accommodation fee may be charged once, and the refund may be processed afterward.
Refunds after the Billing Closing Date
If a refund is required after the billing closing date, the total amount will be charged once. The difference between the amount after the change/cancellation will be refunded by the card company afterward. Please note that it may take about 1-2 months for the refund to be processed depending on the credit card’s closing date.
If you have any other questions, please feel free to contact us.
Rush Forward Inc.
TEL:03-5354-5586 (Reception: 10:00 AM – 18:00 PM)
